Refunds and cancellation.

Free accounts are not charged. Premium, Black, and add-ons can be paid by card (Stripe, monthly or yearly) or crypto (30, 90, or 365-day access). A successful checkout is a real charge in USD.

Paid plans and add-ons are digital subscriptions or one-time digital goods (mailbox export) for additional addresses, a domain you already own, or a copy of stored mail. Access is delivered immediately after a successful charge. There is no physical shipment.

You may cancel a paid subscription at any time from account settings, or by writing to billing@zanonmail.com. Cancellation stops the next renewal. Access continues through the period already paid.

Subscriptions are billed in advance in USD. We refund a first paid charge if you cancel within 14 days and have not used the service to send abuse. After that window, unused time is not prorated except where United Arab Emirates law requires it, or where we charged in error.

We do not refund accounts suspended for violating the acceptable use policy. Chargebacks should be a last resort — contact us first so we can reverse a genuine error.

UAE VAT may apply where required. Prices on the site are listed exclusive of VAT unless a checkout receipt says otherwise.

Email billing@zanonmail.com from a mailbox you control, with the charged address and approximate payment date. We respond during ordinary business hours in Dubai, United Arab Emirates.