Refunds and cancellation.

Free accounts are not charged. Premium and Black prices are published so customers can compare plans. Until checkout is enabled, Zentrix Data does not take card payments for ZanonMail and there is nothing to refund.

Paid plans are recurring digital subscriptions for additional addresses and higher service limits. Access is delivered immediately to the mailbox after a successful charge. There is no physical shipment.

You may cancel a paid subscription at any time from account settings once billing is live, or by writing to billing@zanonmail.com. Cancellation stops the next renewal. Access continues through the period already paid.

Monthly subscriptions are billed in advance in USD. We refund a first paid charge if you cancel within 14 days and have not used the service to send abuse. After that window, unused time is not prorated except where United Arab Emirates law requires it, or where we charged in error.

We do not refund accounts suspended for violating the acceptable use policy. Chargebacks should be a last resort — contact us first so we can reverse a genuine error.

UAE VAT may apply where required. A Tax Registration Number will be shown on invoices when issued. Prices on the site are listed exclusive of VAT unless a checkout receipt says otherwise.

Email billing@zanonmail.com from a mailbox you control, with the charged address and approximate payment date. We respond during ordinary business hours in the United Arab Emirates.